Often today, customer service is rarely delivered. Many companies lack the leadership and commitment to make customer service an integral part of their business... but not at America II.
We're here to provide exceptional customer service to each and every business partner. We're dedicated to the highest level of quality service delivered with a sense of friendliness, professionalism and company spirit. Our goal is to not just to meet your expectations, but to exceed them with the most positive, prompt and helpful service in the electronics industry. With a team of professionals that average a decade of experience, we value our interactions with you and use them as a means to improve our system to meet your ever-changing needs. We strive to build and strengthen our relationship with you to ensure mutual success.
Our department philosophy includes:
- Total customer satisfaction: Full return policy per sales terms
- Accountability: Customer complaints/concerns are reviewed to detect and eliminate potential causes of non-conforming product
- Quick turn-around times: Customer Service representative will respond to all inquiries within 48-72 hours of receiving them, from either the customer or his/her sales representative
A Buyer may return to the Seller any goods that are damaged or defective by obtaining a Return Material Authorization (RMA) from America II within 30 days of receipt of the goods. The Buyer must return the damaged or defective goods within the period set forth in the RMA. The RMA number must be listed on all packaging containing goods returned to the Seller. If the Buyer does not request an RMA within 30 days of receiving the goods, or requests an RMA for goods that are not damaged or defective, America II may, at its sole discretion, refuse to issue an RMA for return of the goods or may require that Buyer pay a reasonable restocking fee as a condition of issuing the RMA to the Buyer.